Ministry of Companies Affairs (India)
FRONT OFFICES – Front Office represents the interface of the corporate and public users with the MCA 21 portal. This comprises VirtualFront Office and Physical Front Office. Virtual Front Office merely represents a computer facility for filing of digitally signed e-forms by accessing the MCA portal through internet. It also pre-supposes availability of related facilities to convert documents into PDF format and scanning of documents wherever required. When a company or user does not have these computer facilities, it can avail of these facilities at the designated facilitation centres, known as Physical Front Offices.
BACK OFFICE – Back Office represents the Office of Registrars/Regional Directors and Headquarters and takes care of internal processing of the forms, returns applications and documents filed by the companies as per MCA forms and guideline. The e-forms will be routed dynamically to the concerned authority for processing. All the e-forms along with the attachments will be stored in the electronic repository, which the staff ofMCA can view.
PHYSICAL FRONT OFFICE (PFO) – Physical Front Office replaces the existing Registrar’s office counters. It is meant to serve as a facilitation centre to facilitate filing of e-forms, scanning attachments to e-forms, generating challans for making payment of fees into designated bank and finally, uploading the filled-in digitally signed e-forms. The Physical Front Offices will be designed to facilitate electronic delivery of services, similar to the type available at the Virtual Front Office and will serve companies which do not have access to computers and Internet.