EPF Grievance Management
What is EPF Grievance Management System ?
Employees who have failed to transfer their EPF balances when they moved their jobs, or have applied for a transfer and have not got it, can use this system. Withdrawals, loans and maturity proceeds can also be tracked.
The Employees Provident Fund Organisation ( EPFO) has an online grievance management system -EPFiGMS (Employees Provident Fund Internet Grievance Management System). Grievance or complaint with respect to employee’s provident fund such as provident fund contribution, withdrawal or transfer can be initiated with the help of this system.
How to access EPF Grievance Management System ?
The link, http://epfigms.gov.in/, can be used to access EPFiGMS.
How to register grievance on EPF Grievance Management System ?
To register a grievance, the complainant needs to click on the tab ‘Register Grievance’. This tab opens a form that needs to be filled by the complainant, who has to select the category under which the complaint falls and describe the issue. Supporting documents can be uploaded to clarify the complaint.
Once the complaint form is filled by the applicant and submitted online, the complainant is allotted a unique registration number to track the status of his complaint. The complaint is scrutinised and if it is found valid, the same is forwarded to the relevant party for resolution.
Complaint tracking Complaint status can be tracked online and reminders can be sent using the registration number.
Points to note
> The complaint registration number must be retained for future reference and correspondence.
> The online complaint registration form allows the complainant to search the establishment code, if not readily available, by entering the name and city of the establishment.
The EPFiGMS system also offers facility for account holders to check their provident fund account balance status.
How to trace out old inoperative EPF account?
For tracing out such accounts, an online helpdesk is available at EPFO website. Any member desirous of tracing out his old inoperative account in respect of which he does not have full details, can access the helpdesk at www.epfindia.gov.in>>Home >>For employees>> inoperative account helpdesk. The member can register himself on the helpdesk and giving the bare minimum details, he can locate his inoperative account so that he can either get it settled or transfer the same.
Is there any Helpdesk available ?
UAN helpdesk is a online helpdesk available at EPFO’s website to take care of any query or difficulty regarding Universal Account Number. This can be accessed by any employer or employee. In addition to this there is a toll free number (18001 18005) provided to answer queries regarding UAN.