Q 1. Even though broadband is not used frequently, still huge bills are received. What could be the reason?
A. Broadband service is available under various types of tariff packages with different download limits. Additional download of data beyond the permissible limit would attract additional charges. Therefore, user should subscribe to a Broadband package, which suits his requirement.
Q 2. Can Broadband connection be misused by tampering the cable?
A. No, it cannot be tampered if the access to Internet connection is secured by assigning a Password. It is advisable for the users to secure their PC by using proper user ID and Password. Users should also frequently change the password to avoid any misuse.
Q 3. How can a subscriber measure the download speed of his Broadband connection?
A. Customers can check the speed by clicking on the speed check icon given on their website. The speed of the broadband is displayed generally in Kbps (Kilo bits per second).
Q 4. What is the permissible minimum Broadband speed limit?
A. As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th May, 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP Node to user.