Fraudulent Recruitment Agencies

By | March 9, 2016

Fraudulent Recruitment Agencies

In a Statement is laid on the table of the Lok Sabha today the Minister for external affairs Shrimati Sushma Swaraj informed the house that as per information made available to this Ministry by the Indian Missions / Posts in ten Middle East countries, including six GCC countries, there is no general pattern to indicate an increase in cases of torture/exploitation of Indian workers. Details of complaints received during the last three years are at Annexure I. Most of these complaints were addressed by the Indian Missions by taking them up with the concerned foreign authorities. Complaints pertaining to employment were taken up by the Indian Missions with the concerned foreign employer / Labour Department officials in that country.

Government has been writing to all State Governments to take action against fraudulent and illegal recruitment agents, from time to time.  Whenever a complaint is received against any unregistered recruiting agent, the complaint is forwarded to Secretary (Home) of the concerned State Government with a copy to DGP of the State and Superintendent of Police in that District to take immediate action against such unscrupulous agents under provisions of IPC and Emigration Act 1983. As law and order is a State subject, the local police are authorized to take action on its own, if a FIR is lodged by the complainant or his relative(s). Whenever prosecution sanction is required to be issued, on the basis of a request, such sanction is immediately granted. Details of last 3 years are at Annexure II.

Government of India has signed MoUs with 6 Gulf countries, Jordan and Malaysia as per details given at Annexure III.  The broad principles covered in the MoUs include:


(i)      Declaration of mutual intent to enhance employment opportunities and for bilateral cooperation in protection and welfare of workers.

(ii)     The host country to take measures for protection and welfare of the workers in organized sector.

(iii)    Statement of the broad procedure that the foreign employer shall follow to recruit Indian workers.

(iv)    The recruitment and terms of employment to be in conformity with the laws of both the countries.

(v)     Constitution of Joint Working Groups which would meet regularly to find solutions to bilateral labour problems.

These MOUs are renewed/signed afresh, from time to time, during which process any modifications are duly considered for inclusion.

The Government of India has set up Indian Community Welfare Fund (ICWF) in all the Indian Missions / consulates abroad to meet contingency expenditure incurred by them for carrying out various welfare activities for overseas Indian citizens who are in distress. The objectives of the ICWF include:

(i)      Boarding and lodging for distressed Overseas Indians in need;

(ii)     Extending emergency medical care to the Overseas Indians in need;

(iii)    Providing air passage to stranded Overseas Indians in need;

(iv)    Providing initial legal assistance to the Overseas Indians in deserving cases;

(v)     Expenditure on incidentals and for airlifting the mortal remains to India or local cremation/burial of the deceased Overseas Indians in such cases where the sponsor is unable or unwilling to do so as per the contract and the family is unable to meet the cost;

(vi)    roviding for the payment of penalties in respect of Indian nationals for illegal stay in the host country, where, prima facie the worker is not at fault;

(vii)   Providing the payment of small fines / penalties for the release of Indian nationals in jails/ detention centres;

Government of India have also started an on-line programme ‘Madad’ which includes a helplinefor lodging the grievances of the emigrants, which are attended to on priority basis.

The Ministry has set up a 24X7 Helpline ‘Overseas Workers Resource Centre (OWRC)’ in Gurgaon, Haryana which provides information and guidance on all matters and problems pertaining to overseas employment of Indian nationals.  Indian Workers Resource Centre (IWRC) set up in Dubai by Embassy of India, in UAE, provides guidance and counseling on all matters pertaining to overseas Indian workers in UAE.

Shelter homes for distressed Indian nationals; have been set up in Malaysia, UAE, Qatar, Kuwait, Bahrain, and Kingdom of Saudi Arabia.  These shelter homes provide free boarding and lodging to overseas Indians in distress pending their repatriation.

Our Embassies in Gulf countries viz. UAE, Saudi Arabia, Kuwait, Bahrain, Oman and Qatar have an Open House on all working days providing direct access to workers to relevant Embassy officials to convey their grievances. Open Houses are also conducted with the presence of our Ambassadors on a regular basis in all these Missions.  Other measures are also in place to enable Indian workers in Gulf countries to contact respective Indian Embassies in distress and emergency situations such as 24X7 helplines, toll-free helplines and mobile applications.


Details provided by the Indian Embassies in ten countries, including six in GCC countries in last three years. 


No. Name of Mission 2013 2014 2015 2016

(Feb 2016)

1. Bahrain(*) 820 (18) 821(15) 833(11) 92(1)
2. Iraq 18 301 50
3. Jordan Nil Nil 03 Nil
4. Kuwait 2443 3033 3493 414**
5. Lebanon Nil Nil Nil Nil
6. Qatar 3965 3943 4132 787#
7. Oman 1748 1358 1097 330
8 UAE 1104 1718 1936 383
9. Kingdom of Saudi Arabia 2866 3732 2921 630
10. Sudan Nil Nil Nil Nil

* denotes cases of physical abuse / torture

**Upto January, 2016.

# Upto March 7, 2016.



Year No. of complaints Cases referred to State Govt. /POE for action Prose-cution

Sanction sought

Prose-cution sanction issued
2013 272 261 05 05
2014 170 153 08 08
2015 195 101 11 11
2016 (Upto


15 35 0 0


List of countries with whom the Government of India has signed bilateral Memorandum of Understanding (MoU) regarding matters concerning overseas employment of ECR category workers.

S.No Country Date
1. UAE December 2006 &

November 2007

2. Qatar April 2007
3. Kuwait April 2007
4. Oman November 2008
5. Malaysia January 2009
6 Bahrain June 2009
7. Kingdom of Saudi Arabia

( for Domestic Sector Workers only)

January 2014
8. Jordan 1980

Source Ministry of External Affairs 09-March, 2016

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