Internet browser settings for Income Tax Return Filing

By | October 12, 2016
(Last Updated On: October 12, 2016)

Income Tax Department recommends that you use the following browser specifications for the best view of https://incometaxindiaefiling.gov.in website. You may still be able to use thee-Filing website using other browsers and versions, but the pages may not display properly or you may experience difficulties to use all of the functionality.

  • Mozilla Firefox (version 22.0, 21.0, 20.0 and above)
  • Google Chrome (version 26.0.x, 27.0.x, 28.0.x and above)
  • Internet Explorer (version 8.0, 9.0, 10.0 and above)
  • Safari (version 4.0, 5.0 and above)

OPERATING SYSTEM – Windows XP with Service Pack 3/Windows 7/Windows 8/ Latest Linux and Mac OS 10.10(OS X Yosemite)

Enabling JAVA in the Browser

Mozilla Firefox

  • Menu bar select Tools- Options
  • Options – Select the Content icon – Check the “Load images automatically
  • Enable JavaScript” and “Enable Java” check boxes.
  • Click OK

Google Chrome

  • Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
  • From the drop-down menu, Select Settings
  • At the bottom of the page, Click Show advanced settings
  • Under Privacy, Select the Content settings
  • Under the JavaScript heading, Select the Allow all sites to run JavaScript radio button

Internet Explorer

  • Click on the gear icon on the Internet Explorer Browser (top right corner)
  • Select Internet Options.
  • Click Security tab.
  • Select Custom level and scroll down for Scripting section.
  • Enable Active Scripting.
  • Click OK.

Safari

  • Click on the gear icon on Safari Browser (top right corner)
  • Select Preferences.
  • Select Security.
  • Then Select Enable Java Script from Web content.

Note: JRE Version 7 update 6 to Version 8 update 51 is required to run applets for Digital Signatures and offline forms to work.

JRE Version 8 Update 51 is available for download at the below link http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html#jre-8u51-oth- JPR

Deleting Cookies in the Browser

Mozilla Firefox

  • From the menu bar Select Tools – Clear Recent History
  • From Clear All History window Select the checkboxes for the types of information that you want to remove.
  • Use the Menu at the top to select the amount of data that you want to delete. Select Everything.
  • Click on Clear Now

Google Chrome

  • Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
  • Select Tools
  • Select Clear browsing data
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.

Internet Explorer

  • Click on the gear icon on the Internet Explorer Browser (top right corner)
  • Select Tools.
  • In the General tab, Select click Delete browsing history
  • Select the Cookies check box, and then click Delete.

Safari

  • Click on the gear icon on Safari Browser (top right corner)
  • Select Preferences
  • Select Privacy Tab
  • Click on Remove All Website Data.
  • Click on Remove Now.

Frequently Asked Questions

Question: I cannot read the file for signing while uploading XML. What should I do?

Answer: This problem is due to your Internet Explorer browser settings. Please do the following:

  • In Internet Explorer-> Tools ->Internet Option ->Security -> Custom Level-> youshould enable “Include local directory Path when uploading file to the server”.
  • Create a folder in the “C” Drive called “fakepath” (c:\fakepath) and copy the xml filesto this folder. Restart the Browser and you will be able to upload the file.

Question: I have saved the XML file in my computer, but while uploading, system is giving an error “Cannot read the XML file”? What should I do?

Answer:Kindly set the Internet Explorer Security Settings to Low. Please follow the below steps:

  • In case of Windows Vista/Windows 7, GO TO Start – Control Panel – Programs – Java – General tab.
  • Click on “Settings” button in ‘Temporary Internet Files’.
  • Kindly uncheck the “Keep temporary files on my computer”and click the “Delete Files”button and press OK.
  • Close your existing browser and open a new browser.

Question:The web page is expired while uploading a DSC, What should I do?

Answer: Java Runtime Environment Version 7 update 6 to Version 8 update 51, needs to be installed in your machine.

Question: DSC “session expired” issue and offline forms utility.

Answer: JRE Version 7 update 6 to Version 8 update 51 is required to run applets for Digital Signatures and offline forms to work.

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