Income Tax Department recommends that you use the following browser specifications for the best view of https://incometaxindiaefiling.gov.in website. You may still be able to use thee-Filing website using other browsers and versions, but the pages may not display properly or you may experience difficulties to use all of the functionality.
- Mozilla Firefox (version 22.0, 21.0, 20.0 and above)
- Google Chrome (version 26.0.x, 27.0.x, 28.0.x and above)
- Internet Explorer (version 8.0, 9.0, 10.0 and above)
- Safari (version 4.0, 5.0 and above)
OPERATING SYSTEM – Windows XP with Service Pack 3/Windows 7/Windows 8/ Latest Linux and Mac OS 10.10(OS X Yosemite)
Enabling JAVA in the Browser
Mozilla Firefox
- Menu bar select Tools- Options
- Options – Select the Content icon – Check the “Load images automatically“
- “Enable JavaScript” and “Enable Java” check boxes.
- Click OK
Google Chrome
- Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
- From the drop-down menu, Select Settings
- At the bottom of the page, Click Show advanced settings
- Under Privacy, Select the Content settings
- Under the JavaScript heading, Select the Allow all sites to run JavaScript radio button
Internet Explorer
- Click on the gear icon on the Internet Explorer Browser (top right corner)
- Select Internet Options.
- Click Security tab.
- Select Custom level and scroll down for Scripting section.
- Enable Active Scripting.
- Click OK.
Safari
- Click on the gear icon on Safari Browser (top right corner)
- Select Preferences.
- Select Security.
- Then Select Enable Java Script from Web content.
Note: JRE Version 7 update 6 to Version 8 update 51 is required to run applets for Digital Signatures and offline forms to work.
JRE Version 8 Update 51 is available for download at the below link http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html#jre-8u51-oth- JPR
Deleting Cookies in the Browser
Mozilla Firefox
- From the menu bar Select Tools – Clear Recent History
- From Clear All History window Select the checkboxes for the types of information that you want to remove.
- Use the Menu at the top to select the amount of data that you want to delete. Select Everything.
- Click on Clear Now
Google Chrome
- Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
- Select Tools
- Select Clear browsing data
- In the dialog that appears, select the checkboxes for the types of information that you want to remove.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
Internet Explorer
- Click on the gear icon on the Internet Explorer Browser (top right corner)
- Select Tools.
- In the General tab, Select click Delete browsing history
- Select the Cookies check box, and then click Delete.
Safari
- Click on the gear icon on Safari Browser (top right corner)
- Select Preferences
- Select Privacy Tab
- Click on Remove All Website Data.
- Click on Remove Now.
Frequently Asked Questions
Question: I cannot read the file for signing while uploading XML. What should I do?
Answer: This problem is due to your Internet Explorer browser settings. Please do the following:
- In Internet Explorer-> Tools ->Internet Option ->Security -> Custom Level-> youshould enable “Include local directory Path when uploading file to the server”.
- Create a folder in the “C” Drive called “fakepath” (c:\fakepath) and copy the xml filesto this folder. Restart the Browser and you will be able to upload the file.
Question: I have saved the XML file in my computer, but while uploading, system is giving an error “Cannot read the XML file”? What should I do?
Answer:Kindly set the Internet Explorer Security Settings to Low. Please follow the below steps:
- In case of Windows Vista/Windows 7, GO TO Start – Control Panel – Programs – Java – General tab.
- Click on “Settings” button in ‘Temporary Internet Files’.
- Kindly uncheck the “Keep temporary files on my computer”and click the “Delete Files”button and press OK.
- Close your existing browser and open a new browser.
Question:The web page is expired while uploading a DSC, What should I do?
Answer: Java Runtime Environment Version 7 update 6 to Version 8 update 51, needs to be installed in your machine.
Question: DSC “session expired” issue and offline forms utility.
Answer: JRE Version 7 update 6 to Version 8 update 51 is required to run applets for Digital Signatures and offline forms to work.