The ISO certificate will be applicable to all the wings of the Ministry at the head quarter at New Delhi, including the offices of the Union Minister and Minister of State, covering more than 700 employees.
International Organization for Standardization (ISO) is an internationally recognized and preferred quality management system standard that enables one to demonstrate commitment to quality and customer satisfaction. Implementation of ISO 9001:2008 was started in 2012-13.
In order to get the ISO certificate the Ministry of Road Transport and Highways developed its Quality Manual and Standard Operating Procedures in accordance with the requirements of ISO standards. After the internal audit by the Ministry, the certificating body appointed by Quality Council of India conducted two stage audit and found the quality management system of the Ministry for performing its services to the citizens of India in accordance with the ISO standards.