Toll Free Helpline for Cable TV Digitisation

By | November 19, 2015

Ministry of Information & Broadcasting of Govt of India on 19-November, 2015

Ministry of Information & Broadcasting has set up a Toll Free Telephone Number 1-800-180-4343 to answer queries of stakeholders, including consumers, for seamless transition to digitization . To begin with the queries can be answered in 8 Indian languages – Hindi, English, Bangla, Gujarati, Marathi, Telugu, Tamil & Kannada.

After the completion of first two phases of Cable TV Digitisation, which covered 4 metros (Delhi, Mumbai, Kolkata and Chennai) and 38 cities having population more than 10 lakh each, Phase III of digitisation is underway. It would cover all the remaining urban areas in the country and is to be completed by 31st Dec 2015.

Ministry of Information & Broadcasting has been facilitating the smooth switchover to digitization. In this connection a list of urban areas to be covered in Phase III has been finalized in consultation with the State/Union Territory Governments. This list is available on the Ministry’s websites ( and A Task Force has been constituted which is meeting every month to take stock of the progress. State and Union Territory Governments have nominated State level and district level nodal officers for coordination work. 10 workshops have been conducted by the Ministry of I&B at regional level to sensitise the nominated nodal officers about their role in the digitisation process. 12 regional units have also been set up by the Ministry for effective coordination. Secretary (I&B) has requested all the Chief Secretaries to set up Monitoring Committees to review preparedness for digitisation. Broadcasters as well as MSOs have launched public awareness campaign. MIS software has been made operational for collection of seeding status of Set Top Boxes (STBs) online from registered Multi System Operators (MSOs), Direct To Home (DTH) and Headend In the Sky (HITS) operators.

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