NHAI Takes Measures For Improving The Functioning Of Toll Plazas
From now onwards, every member of the toll plaza staff will wear a navy blue uniform with adequate features for safety and easy identification. The concessionaires/contractors will ensure that the toll plaza personnel are given a minimum training of seven days to acquaint them with the do’s and don’ts prescribed by NHAI, behave with courtesy and help road users in case of any emergency. The personnel are to carry the certificate of training to be produced for verification during surprise checks by NHAI. Concessionaires/ contractors must maintain a register of the plaza staff including details of their pre-job training.
The user fee (Toll) receipts will be issued in the standard prescribed template bearing details of the concessionaire/contractor, toll plaza location, helpline No., ambulance contact No., crane contact No. etc.
The NHAI has issued specific instructions for all toll plazas to be adequately illuminated, displaying standardized boards with the name of user fee collection contractor, name of toll plaza, user fee rates, etc. clearly visible from prescribed distance.
Chairman, NHAI has directed strict compliance of these directives.