How to Submit and Check Grievance on Incometaxindiaefiling.gov.in

By | May 29, 2018
(Last Updated On: May 29, 2018)

How to Submit and Check Grievance on Incometaxindiaefiling.gov.in

The ‘e-Nivaran’ offers a paperless mode of lodging the complaints, uploading necessary documents, getting the complaint processed and track status of redressal of the same.

Submit Grievance

User can submit Grievance related to Assessing Officer, e-Filing portal, Centralized Processing Centre (CPC), TDS Reconciliation Analysis and Correction Enabling System (TRACES), Directorate of Income Tax (Systems), National Securities Depository Limited (NSDL), Unit Trust of India (UTI) and SBI-refund banker.
All major issues on which grievance may arise are categorised into sub-heads. User need to choose the correct category and sub-category along with user enterable personal information. If the grievance does not fall under any of the sub-category, free text field is also provided to capture the grievance. Documents if any required to be submitted to substantiate the grievance can also be uploaded.

Taxpayers can submit the grievance through the following ways:

•  Submit the Grievance if user has not registered at e-filing portal

•  Submit the Grievance if user has not registered at e-filing portal

 Submit the Grievance if user has not registered at e-filing portal 

Perform the following steps:

Step 1Visit the ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2Go to the ‘e-Nivaran’ menu located at the upper-right side of the page, Click ‘Submit Grievance’
Step 3Select ‘Do not have PAN or TAN’ -> Click ‘Submit’ -> Go to ‘Grievance’ tab -> Click ‘Preview & Submit’
Step 4Enter the six-digit OTP recieved at the given Email ID and Mobile Number ⇒ Click Validate

Submit the Grievance if user has not registered at e-filing portal 

•   Submit the Grievance if user has registered at e-filing portal – Click here to know more

Perform the following steps:

Step 1Logon to the ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2Go to the ‘e-Nivaran’ menu located at the upper-middle side of the page -> Click ‘Submit Grievance’.
Step 3Agree the Grievance Discalaimer.
Step 4Read all instructions carefully -> Go to ‘Grievance’ tab -> Fill the ‘e-Nivaran’ form -> Click ‘Preview & Submit’

Check Grievance Status

Once the grievance is registered, User will receive a grievance reference number through which they can check the status of the registered Grievance. 

Taxpayers can check the status of Grievance through the following ways:
•   Before Login the e-filing portal

•   After Login the e-filing portal 

Before Login the e-filing portal

Perform the following steps to check the complete status of actions taken on the Grievance before login.

Step 1Visit the ‘e-Filing’ Portal to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2Go to the ‘e-Nivaran’ menu located at the upper-right side of the page ⇒ Click ‘View Grievance Status’ ⇒ Enter the ‘Grievance Acknowledgement Number’ ⇒ Click ‘Submit’
Step 3Enter the OTP receieved at your Email Id and Mobile number provided at the time of submitting the Girevance to view the grievance status

After Login the e-filing portal

Perform the following steps to check the complete status of actions taken on the Grievance after login.

Step 1Logon to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2Go to the ‘e-Nivaran’ menu located at the upper-middle side of the page ⇒ Click ‘Grievance Status’

Check Grievance Status – Prior to 19 August, 2016

If user wants to check the status of Grievance filed prior to the introduction of ‘e-Nivaran’ module then
Click here to know more.

Step 1Logon to the ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2Go to the ‘e-Nivaran’ menu located at the upper-middle side of the page ⇒ Click ‘Grievance Status – Prior to 19th August,2016’
Step 3Click ‘Request ID’ to view the status.

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2 thoughts on “How to Submit and Check Grievance on Incometaxindiaefiling.gov.in

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